42 hours
average reply time to a web inquiry, among businesses that replied within 30 days
Harvard Business Review, 2011 (audit of 2,241 US companies)
For owners of businesses that send quotes, or whose customers buy again
Book back the customers already sitting in your list.
Past customers. Quotes nobody chased. Inquiries that went quiet. We check who can be contacted, reach them by text and voice with a reason to reply, work every answer, and put the interested ones back on your calendar. No ad spend.
Video coming
Our 30-day promise More leads in 30 days, or your next month is free.
6 attempts
before 93% of the leads that do convert have been reached
Velocify, across 3.5 million leads
27%
of former customers targeted with win-back offers returned, in one US telecom study
Kumar, Bhagwat & Zhang, Journal of Marketing, 2015
The leak
It's nobody's job, so nobody does it.
Every business collects these. They go dormant because going back to them isn't anyone's job: the team is busy with today's calls, and the list sits in a spreadsheet nobody opens.
What happened to last year's quotes?
A price went out, there was one callback, then silence. Some of those people still need the work, and nobody has asked them since.
Where did the inquiries that went cold go?
They asked, the reply came late or not at all, and they moved on. The need may still be there. Their details are still in your records.
When did past customers last hear from you?
You did good work for them once, then went quiet. The next time they need you, they start the search from zero, and may find someone else.
How it works
From a list nobody opens to names on your calendar.
One campaign, run by our team, start to finish. You approve the message. We do the rest.
Example campaign. A list of 7 old contacts is checked: one person who opted out and one duplicate record are taken off. The other 5 are reached by text or call. Four reply, and three book back in on Tuesday, Wednesday and Thursday.
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Check the list
We merge duplicates, split past customers from people who only asked, and establish who can be contacted and on which channel. Opt-outs come off before anything is sent.
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Agree the message
You approve the reason to reply, any offer, and what we can and cannot say, before a single message goes out.
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Reach out by text and voice
Short, personal texts and calls, paced to your calendar, with an easy way to say stop. Anyone who opts out is not contacted again.
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Work every reply
Our team answers each reply within the remit you set and books the people who are ready. "Not now" gets a note and a date to come back to.
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Book and report
Interested people land on your calendar. You see who was contacted, who replied, who booked, and what sold where it is recorded.
What you get
We work the list. You take the bookings.
Three parts, run by our team. Old inquiries and former customers are separate audiences with separate messages, because they have different reasons to hear from you.
Know who you can contact, and why.
- Records pulled together from wherever they live, and duplicates merged
- Who can be contacted, and on which channel, established before anything is sent
- Past customers, open quotes and old inquiries split into separate audiences
A reason to reply, not a blast.
- Message, channel, offer and reply handling agreed with you before a campaign starts
- Old inquiries reminded of what they asked about; former customers invited back around a real need
- Two-way texts and calls, with every opt-out honored straight away
Follow-Up Rep
Interested people back on your calendar.
- Every reply read and answered within the remit you agreed
- Interested contacts booked onto your calendar or handed to your sales conversation
- Records updated, and outcomes reported: bookings and sales where they are recorded
Follow-Up Rep · Appointment Setter
What changes
What you have when the campaign ends.
Your calendar
Bookings from people who already know you
The interested replies are booked in, so the work lands as appointments, not as a list of names for you to call back.
Your list
Clean, sorted and current
Duplicates merged, opt-outs recorded, and every contact marked: booked, not now, or no longer interested. You keep it.
Your quotes
An answer on the ones that stalled
Replies tell you why a quote went quiet: price, timing, or they went elsewhere. That is worth knowing the next time you price a job.
Your ad budget
Left alone
Everyone we contact is already in your records, so there is no ad spend. Delivery and messaging costs still apply.
Why it works
They've already raised their hand once.
No one to find
An old inquiry asked you for a price. A former customer paid you. Neither has to be found again, so there is no ad spend. Delivery and messaging costs still apply.
Permission before the first message
We check how each contact came to you, what they agreed to and whether they opted out, before anyone is contacted. People who should not be contacted stay off the campaign.
Two audiences, two messages
Someone who asked but never bought is not a past customer. We plan each campaign separately, so nobody gets a message that doesn't fit how they know you.
Your list, in numbers
What one campaign on your list could be worth.
Move the sliders to match your list. The starting numbers are assumptions, not results. Change them to yours.
Every starting number is an assumption, not a statistic. Change each one to match your business.
Past customers, old quotes and old inquiries.
Revenue from one campaign$27,000
- Jobs booked
- 18
- Interested replies
- 60
- Value of every 100 contacts
- $1,800
How we worked this out
- 1,500 contacts × 4% who reply with interest = 60 conversations.
- 60 × 30% who book and buy = 18 jobs.
- 18 jobs × $1,500 = $27,000 from one pass through the list.
This is a model built from the numbers you enter, not a forecast or a promise. Reply and booking rates vary with the list's age, how people came to you, who can be contacted, and the offer, and there is no published benchmark for them. Delivery and messaging costs still apply.
Check these numbers with us Client stories
From owners whose lists we worked.
Client stories are being recorded now. Each one appears here once the client has approved it.
Video story
An owner on what their first campaign booked back
In their words
What it was like to hand over a messy list
Measured result
Contacts, replies and bookings from one campaign
The offer
We check your list, plan a separate campaign for each audience worth contacting, reach them by text and voice, work every reply, and book the interested ones back in. No ad spend. We agree the scope and price for your list on the call. We set it up. We run it. You run the business.
Your list is already paid for. Find out what's in it.
Our guarantee
More leads in 30 days, or your next month is free.
Compared with your average month over the last three. Full terms
FAQ
Questions.
Texting and calling rules are real, and they depend on how each person came to you and where they are. In the US, for example, the Telephone Consumer Protection Act sets consent rules for automated texts and calls. So the list check comes before any message: we look at how and when each contact was collected, take out anyone who has opted out, and only include people who can appropriately be contacted on that channel. Every message gives an easy way to stop, and a stop is honored straight away. We are not your lawyers and don't give legal advice. If part of your list needs a legal view, we'll flag it so you can check before it goes in.
Size alone does not decide it. We look at the contact history, the quality of the list and whether there is a real reason to get in touch before recommending a campaign.
Yes. Old inquiries are one audience; former customers are another. We plan their campaigns separately.
One relevant message with a reason to reply is not a blast. You approve the wording, people can say stop at any point, and anyone who does is not contacted again.
No. Everyone we contact is already in your records, so there's no ad spend. Delivery and messaging costs still apply.
That is not guaranteed. We agree the campaign costs up front and report outcomes from the records available.
AI carries the repeatable pace: answering in seconds, keeping follow-up on cadence, sending reminders, routing each conversation, and drafting the next response from the history already attached. When AI is talking, it behaves honestly and hands off the moment a person is needed, with the transcript and history attached. People step in when a conversation needs judgment, when a customer needs a save, when a team member needs coaching, and for quality review.
It depends on the size and state of your list and the campaigns worth running. We agree the scope and price for your business on the call.
Your next booking may already be in your list.
Bring a rough count of past customers, open quotes and old inquiries. In 30 minutes we'll tell you which are worth a campaign, and if none are, we'll say so.
Book your list review 30-minute list review
Book a 30-minute list review.
Tell us what's in your list, how old the contacts are and how they came to you. We'll tell you which groups are worth a campaign, who can be contacted, and what it would take. If the list isn't suitable, we'll say so.